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Apologies

25 Jul

Cable One is the worst of the worst. I apologize for not posting as much lately, but it is not my fault (honestly). We, and by “we” I mean my wife, set up to have Cable One shut off cable at our old place and install cable at our new house. We (she) did this a full week ahead of schedule to make sure that it was taken care of. On the appropriate day, however, the cable was not installed. We (she) called to check on this problem, and we were told that it would take a full week before we could get our cable because they were busy.

Apparently, they were too bust to do their job in the first place. We were told this would be taken care of. We (she) made sure that we were ahead of the game. So, there was no arguing with them and we waited our full week. Keep in mind that my wife and I both have online classes and the semester was coming to a close. We had papers due, and I had quizzes and tests to submit. We found a way to get it all taken care of during that week.

Then comes the day the cable is due to be installed once again. They call my wife, and she doesn’t answer the phone but calls them quickly back. The man from Cable One assures us that he will be here to set it up. At 6 o’clock I call and am reaffirmed that it will indeed be hooked up. At 8:45 I call once again and I am told that we will not be able to get our cable for another 9 days. Are you kidding me?

I call the next day with names and numbers and times. I mean, I am furious at this point. When I call to try to straighten out what I can’t imagine could be seen as anything but a glaring omission on their part, the lady on the other end of the line immediately states that they tried to call and we did not answer the phone. I poured out my anger, I channeled my inner Jules from Pulp Fiction. After a few simple sentences, spoken in a manner that made it clear where I stood, we ended up (finally) getting our cable installed that day.

So, that is why my posts have been suffering. However, I am back in business now.

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11 Comments

Posted by on July 25, 2013 in From the Desk of the Author

 

Tags: , , , , , , , , ,

11 responses to “Apologies

  1. D. James Fortescue

    July 25, 2013 at 11:57 pm

    It is a shame that you have to angry at them before they do what they were supposed to in the first place. People’s understanding of workload has its liberty abused far too often.

    Good to hear everything is back on an even keel. Looking forward to your new (and ongoing) stories and sketches =)

     
    • D. James Fortescue

      July 25, 2013 at 11:59 pm

      *get angry.

      Fingers outpaced the brain; telltale sign of a Friday =P

       
  2. corwel87

    July 26, 2013 at 1:06 am

    i dropped cable one like a bad habit. I got at&t and dish network now. lol

     
  3. Paul Davis

    July 26, 2013 at 9:33 am

    Glad to have you back at any rate! Hope those classes are plugging away nicely.

     
  4. Trinh

    July 26, 2013 at 5:06 pm

    I feel like the subject should be, “How I learned to stop worrying and love the crappiest cable company ever.” Or “Cable One: IT’S A TRAP!”

     
  5. bdh63

    July 30, 2013 at 10:26 pm

    Wow, what agonies of frustration. Sounds like our adventures with the appliance company that tried to fix our dryer. Two weeks with no dryer, and nothing accomplished but lots of waiting around. Can you say mountain of clothes? Sigh.

     
    • Len

      August 1, 2013 at 9:27 pm

      Haha, I do like two loads of laundry a day. I can’t imagine if the dryer went out. It rains every afternoon this time of year, so we couldn’t even hang it on a line. Yikes.

       
      • bdh63

        August 1, 2013 at 11:21 pm

        Picture clothes everywhere!! Literally. Some damp, some soaking (left out in the rain) some just wrinkly and unappetizing. Some surfaces leave stains as the clothes dry. Sigh, deep and heartfelt. We survived, and it did pass.

         
  6. sherylwinters

    August 1, 2013 at 1:13 am

    I’m proud of you. I’m always so insufferably nice on the phone. Sometimes it takes direct speech to get your opinion across. (and in this case to get anything done).

     
    • Len

      August 1, 2013 at 9:26 pm

      Thank you. I felt like an ass, but at some point it comes down to pride.

       
  7. Peggy Penny

    August 7, 2013 at 10:51 am

    Hi Len, Thank you for your comment on The River’s Edge. I am writing to thank you and to
    also let you know that a big 9 people liked it. I was so amazed, that I am continuing the story
    but found out there is a movie named that. So, I am changing the name to Witch River.

    I thought Apologies was brilliant, I dislike our cable company but I can’t beat their internet.
    Peg

     

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